Ctrlr crashing on Startup

[Ummo]

Hello

I have recently started using Ctrlr, all was fine the first few times I opened it, but now it crashes every time I try to open the standalone application. I have tried uninstalling/ reinstalling, as well as using TimeMachine to roll back to previous versions, but no joy. I have also repaired permissions, verified disk, and checked my RAM using memtest. Does anyone have any suggestions? Here is the top of the crash log

Process: Ctrlr [3617]
Path: /Applications/CTRLR/Ctrlr.app/Contents/MacOS/Ctrlr
Identifier: com.instigator.Ctrlr
Version: 5.2.0 (5.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [281]
User ID: 501

Date/Time: 2015-03-30 23:41:20.825 +0100
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval Since Last Report: 26032 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: E4B18C5F-EF8A-69D8-5458-066A11E476C5

Crashed Thread: 0 Juce Message Thread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff4f7b7ff8

VM Regions Near 0x7fff4f7b7ff8:
MALLOC_TINY 00007f9f45000000-00007f9f45100000 [ 1024K] rw-/rwx SM=PRV
–> STACK GUARD 00007fff4bfb8000-00007fff4f7b8000 [ 56.0M] —/rwx SM=NUL stack guard for thread 0
Stack 00007fff4f7b8000-00007fff4ffb8000 [ 8192K] rw-/rwx SM=COW thread 0

Thread 0 Crashed:: Juce Message Thread Dispatch queue: com.apple.main-thread
0 com.instigator.Ctrlr 0x000000011074d4ce void juce::ListenerList >::callChecked(juce::Component::BailOutChecker const&, void (juce::ComponentListener::*)(juce::Component&), juce::TypeHelpers::ParameterType::type) + 46

Cheers
Rob

[Ummo]

Further info – last time it was open I had the Prophecy panel and the Mogue Big Skinny panel open. I had previously opened both panels several times without issue. I also was working through the getting started tutorial and had saved the panel I was creating as an xml. This is the last thing I did, after which I quit the program normally

[atom]

Can you try removing your Ctrlr properties folder (move it aside somewhere) and re-start a clean Ctrlr. It shouldn’t crash anymore.

I’ll have a look at this, but i’d need your ctrlr properties folder for testing.

[Ummo]

Hi Atom, thanks for your response

Could you tell me where I would find the CTRLR properties folder on a Mac?

Also where would you like me to send the folder to for you to look at?

Cheers
Rob

[atom]

I think it’s somewhere in your home folder in Library/Preferences, this has been discussed on the forums and it might depend on the OSX version.

[Ummo]

Awesome found it and moved it, Ctrlr now boots up 🙂 zip of the folder is attached.

For future reference if anyone needs this folder it is under your user directory/Library/preferences. It is hidden though, you have to Show hidden Files to see it – look here if you don’t know how to do that; http://www.macworld.co.uk/how-to/mac-software/how-show-hidden-files-in-mac-os-x-finder-3520878/

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