Kenya airways always take care of their passenger’s needs and therefore provide flight as per the passengers. You can avail the different services on Kenya airways official website. Sometimes, plans may get changed, and you need to cancel your Kenya flight ticket. But after a flight cancellation, passengers look for a refund. To get the refund, you need to understand the Kenya airways refund policy and apply online or reach the customer service team. Following are some crucial points you need to know related to Kenya refund:
- If you cancel the flight within 24 hours of the booking, you will get a full refund by filling the online refund form.
- If you make changes after 24 hours, then changes will be applicable according to fare rules.
- If you purchase the non-refundable flight, you will get only a travel voucher which will credit after the flight cancellation.
- Before the refund, you must check that Kenya airways must cancel your whole or unused part of a booking.
Fill the refund form to request the refund:
Your refund will depend on the type of ticket and its rules and conditions. To process the refund, you need to fill the refund form in the below steps:
- You need to open the Kenya airways official website in your browser.
- Now go to the refund form option available below the page.
- A refund form page will open in which you need to add the mandatory fields.
- You need to enter the passenger’s full name, email address, e-ticket number, flight date, refund type, form of payment used, and reason for refund.
- Once you click on the submit request button, you will receive a confirmation message at your registered email id, and your refund will be processed within 21 days of the request.
If you cannot get the refund, dial the Kenya Airways Refund phone number +1(802)-216-4422 and talk with the representative to check the refund status.